Answers you can trust, before you pay
Everything about approval, the 10,000 PKR security deposit, how it adjusts on your first order, Pending status, production start, and refunds. No hidden rules.
AI help assistant
Hi, I am the Nova Bazaar help assistant. Ask me about your approval status, security deposit, order payment, refund eligibility, or how selling on eBay, Etsy, and other trusted sales platforms works. I answer based on your account and order details when you are signed in.
Tell me your situation in plain words. For example: "I paid the deposit but my order is still pending" or "How much do I pay if my order is 20,000 PKR?"
Try asking
- Why do I need to pay 10,000 PKR before approval?
- Is the 10,000 PKR an extra fee on my first order?
- My order is still Pending. What does that mean?
- When does production start on my order?
- If my order is 20,000 PKR, how much do I pay?
- Can I get a refund if I do not receive a sale?
- Which sales platforms do you support?
- Do you guarantee sales?
I will check your approval status, payment status, and order details when possible, then give you a clear next step. I will not promise sales or hide refund rules. If we cannot help, we will say so: I do not have enough information to answer that confidently. Please open a support ticket and our team will review your account, payment, or order status personally.
Open the chat widget on any page to talk to the AI assistant.
How the security deposit works
Before account approval, you pay a one-time security deposit of 10,000 PKR to our team. This is not an extra fee on top of your first order. When you receive an order, the deposit is adjusted against what you owe.
If your first order is worth 20,000 PKR and you already paid 10,000 PKR as your security deposit, you only pay the remaining 10,000 PKR. You do not pay the full 20,000 PKR again.
Refund if you receive no sale
If you are approved but do not receive any sale or order and want your money back, we refund 50% of the security deposit (5,000 PKR). The remaining 50% covers system setup and service processing.
We keep this transparent so you know what to expect before you pay. The setup work still happens even if no sale comes through, which is why half of the deposit is retained.
Pending means waiting for payment confirmation
Your order stays Pending until our admin team receives and confirms your payment. Production does not start before that. Please upload payment proof and wait for our confirmation email or dashboard update.
Production and fulfillment start only after our admin team confirms your payment. Until then, your order stays Pending.
Full FAQ
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