Seller Support
Questions about Rs. 1,500 per month membership, approval, refunds, sourcing or an order? Email, call, or WhatsApp our Sialkot team. Office and support tickets: 10:00 AM – 7:00 PM PKT (Mon–Sat).
Ways to reach us
Sellers can also use the AI help assistant and support tickets in the dashboard. See our help page for membership and refund rules.
Office & support hours
Same hours for the office phone, WhatsApp, email, and dashboard support tickets.
Approved sellers get priority support via tracked tickets in the dashboard — Support tickets are answered during office hours (10:00 AM – 7:00 PM PKT, Mon–Sat).
Our location
Nova Bazaar, Shahb Plaza, opposite of Mazzeo Plaza, Shahabpura Road, Sialkot
Sialkot, Punjab, Pakistan
Support: support@nova-bazaar.com · +92-334-840-5533
Factory visits are available by appointment for verified wholesale partners.
Common support questions
Quick answers before you email — membership, marketplaces and how to reach the team.
Reach Nova Bazaar seller support by email, phone or WhatsApp during office hours. Approved sellers can also open tracked tickets in the dashboard.
Still have questions? Browse the full Help & FAQ.
Visit Help page